Roasting coffee beans

We have always believed that building a great, enduring company requires being performance-driven through the lens of humanity. By staying true to our mission, values and guiding principles, we believe it is possible to build a world-class company with a conscience.

Ethical Sourcing: Building a Future with Farmers

Our success is linked to the success of the farmers and suppliers who grow and produce our products.

Whether it’s coffee, tea, cocoa or manufactured goods, we’re committed to offering ethically sourced, high-quality products. We take a comprehensive approach to ethical sourcing, including economic, social and environmental standards; on-the-ground farmer support and open-source agronomy; industry collaboration; and community development programs. This is an investment in our supply chain and in the livelihoods of the farmers and suppliers with whom we work, as well as in their communities.

Environment: Pioneering Sustainable Solutions

As a company that relies on agricultural products, we have long been aware that the planet is our most important business partner.

Reducing our environmental impact means more than simply using less energy and water. It also means building more efficient stores and facilities, exploring new solutions for recycling and reducing waste, investing in renewable energy, and working with farmers as well as other businesses and organizations to address climate change. Working together we can better understand and reduce our environmental impact on all the communities we touch.

Community: Creating Pathways to Opportunity

From the neighborhoods where our stores are located to those where our coffee is grown, we are committed to creating and investing in opportunities for people around the world.

We are focused on leveraging our business and our scale to make opportunities available to young people, collaborating with organizations across the globe to help young people get the skills and training they need to succeed in a rapidly changing global economy. We also support and drive local efforts to bring people together and create positive change whenever we can.

Global Responsibility Report

Learn more about our goals and performance in the area of sustainability and corporate social responsibility. Read the annual Global Responsibility Report in English here.