Learning and Development

Roasting coffee beans

Barista Basics Training Program

The Barista Basics Training Program provides the initial training for a newly hired barista on essential skills and knowledge required to the barista role at Starbucks Coffee Company. Through the use of simple and intuitive tools, skills are taught through one-to-one delivery and on-the-job training. It is a highly effective learning experience for a new barista that quickly enhances confidence and competence in delivering customer service.

Shift Supervisor Training Program

The Shift Supervisor Training Program focuses on the basics of people management; training new partners, supervisory skills, floor supervision, cash controller responsibilities, ensuring the delivery of the Starbucks Experience and more. This program includes training on a shift supervisor’s responsibilities for running a shift and on additional responsibilities for supporting the store manager in running an effective store. The program uses a combined delivery method of classroom and in-store training.

Retail Management Training Program (Assistant Store Manager or above)

The Retail Management Training Program contains information on effective management practices and includes topics on motivation, delegation, problem solving, improving performance, managing the Starbucks Experience and maximizing profits. The program uses a combined delivery method of classroom and in-store training and application.

District Manager Training Program

The District Manager Program is a foundational training program that prepares a new district manager to be successful in their role. This foundational training is delivered over a fifteen-week period. It combines paper and online training modules, in-store skill practice and one-to-one delivery.